Refund & Return Policy

[TO BE REVIEWED BY A LAWYER] This Refund & Return Policy outlines the conditions under which you may return products purchased through GearlandTech and receive a refund. Please read it carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the delivery date
• The item must be unused, in its original packaging, and in the same condition you received it
• You must provide proof of purchase (order confirmation email or receipt)
• The item must not be classified as a "final sale" or non-returnable product

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
• Opened electrical components or diagnostic tools (for safety reasons)
• Custom or personalized items
• Digital products, downloadable content, or service subscriptions
• Items damaged due to misuse, abuse, or unauthorized modifications

3. How to Initiate a Return

1. Contact us at [email protected] with your order number and reason for return
2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days
3. Pack the item securely in its original packaging with the RMA number clearly marked
4. Ship the item to the return address provided in your RMA confirmation

4. Return Shipping Costs

[TO BE REVIEWED BY A LAWYER]

• Defective or incorrect items: We will provide a prepaid return shipping label at no cost to you
• Change of mind: The customer is responsible for return shipping costs
• We recommend using a trackable shipping method, as we cannot guarantee receipt of items shipped without tracking

5. Refund Process & Timeline

• Once we receive and inspect your returned item, we will notify you via email
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• Depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear on your statement

6. Exchanges

If you received a defective or damaged item and would like an exchange rather than a refund, please contact us at [email protected]. We will ship the replacement item at no additional cost once we receive the original.

7. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company — there may be processing delays
3. If you've done both and still haven't received your refund, contact us at [email protected]

8. Contact Us

For questions about returns and refunds, reach out to us at [email protected] or visit our Contact page.